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WELCOME TO THE CARVIN ON-LINE SERVICE CENTER
CARVIN'S ON-LINE CUSTOMER SERVICE

CARVIN'S ON-LINE CUSTOMER SERVICE

All repairs, parts and technical questions are referred to this site for customer service. You can print your own MANUALS and SCHEMATICS for product operation and repairs. You have access to help diagnose problems in the TROUBLESHOOTING guide which includes biasing tube amps, or setting up a guitar through the SETUPS guide. If parts are required, order your REPLACEMENT PARTS on-line. You can contact our repair departments by emailing export@carvin.com.

TROUBLESHOOTING

Start with the TROUBLESHOOTING guide to help with specific problems. This feature is divided into different categories. Click on the category that fits the description of your product. This is a valuable tool to help you understand the product and to possibly correct the problem instead of returning the product saving you time and money.

REPLACEMENT PARTS

Order REPLACEMENT PARTS on-line, which are unique to your product. Once your order is placed, it will be processed and shipped via Fed Ex International Economy. Common parts such as capacitors, resistors, diodes, etc., are available on-line from other sources such as MOUSER.COM and DIGIKEY.COM.

GUITAR SERVICE

To help understand guitar setups, go to the SETUPS menu. If your guitar requires service, go to SERVICE. Fill out the service form and submit the form to Carvin.

LIMITED WARRANTY

ELECTRONICS: All guitar/bass amplifiers and pro sound electronics are warranted for 1 YEAR. All DCM Series power amps are warranted for 3 YEARS against manufacture's defects.

SPEAKER SYSTEMS: All C412,412V,GX and Vintage Series speakers systems are warranted for 1 YEAR against manufacturer's defects. Carvin takes no responsibility for any horn driver or speaker damaged by any amplifier product. The warranty does not cover: speaker or driver failure due to an open or rubbing voice coil.

GUITARS: All guitars and basses, including Cobalt acoustic guitars, are warranted for 5 years against manufacturer's defects. The following items are not covered under warranty: a) fret wear, b) damaged caused by incorrect use of instrument, c) broken truss rods due to improper adjustment, d) crack or warping due to extreme weather conditions or improper storage.

TUBES: Tubes are warranted for 90 days against manufacture's defects.

The warranty does not cover: Speaker or driver failure due to an open or rubbing voice coil, or failure caused by any influence from misuse, dropped, dents, scratches, chemicals, paint, dust, wind, smoke, fire, water, liquid, moisture, salty or corrosive environment, and normal wear and tear.

Shipping:
The customer is responsible for shipping charges to Carvin's Authorized Repair Center. Carvin will pay for the return shipping to the address listed on the rma_form.int.pdf

If your product arrives damaged or not working...

1. Fill out and return the rma_form_int.pdf
2. Send the completed rma_form_int.pdf form along with photographs of the damaged unit to: export@carvin.com
3. You will receive an email containing instructions on where to ship your amp.
4. Once we have received confirmation that your package has been picked up we will send a replacement unit with tracking information.

If you have a problem...

1. Refer to your user manual for proper setup and use.
2. Next, review the troubleshooting guide online at www.carvinworldservice.com
3. If you are unable to resolve the problem, download and complete the rma_form_int.pdf
4. Send the completed form to : export@carvin.com You will receive an email containing shipping instructions for your package.
5. You will be notified when your package has been received by our repair center along with estimated completion time.
6. Upon completion your repair will be returned to you along with a tracking number. Return shipping will be paid by Carvin.

Service Centers & Warranty Terms

Carvin products will be serviced via our authorized service centers. All non warranty claims will be billed to the customer from the repair center. Non warranty repair will be the customer's responsibility. Carvin Authorized Service centers warranty the repair work for 90 days.

Non Warranty repair information: Non warranty repairs can be carried out at Carvin Authorized Service centers or at a repair center of your choice. Carvin will make available replacement parts as requested by the customer or service center for a fee. Carvin will supply the customer or repair center with the necessary information (manuals , schematics* or technical assistance).